Shipping policy

Shipping Policy
Last updated: [Insert Date]

1. Shipping Regions & Availability
We ship only to the following countries:

  • United States of America (USA)
  • United Kingdom (UK)
  • Canada
  • Australia
    If your country is not listed above, unfortunately we cannot ship to you at this time.

2. Free Shipping Threshold
We offer free standard shipping on all orders of US $50 or more (or the equivalent in your region) to the eligible countries.
For orders under this threshold, standard shipping rates apply (see section 4).

3. Processing & Fulfillment Time

  • Orders are typically processed within 1-2 business days (Monday through Friday, excluding public holidays).

  • After processing, your order is dispatched from our warehouse and handed to the carrier.

  • You will receive a shipping confirmation email with tracking details once your order is in transit.

  • Please allow additional time for customs clearance and remote-area delivery, especially for international shipments (to Canada, UK, Australia).

4. Estimated Shipping Times & Costs
USA (Continental United States):

  • Standard Shipping: Approx. 5-10 business days after dispatch.

  • Expedited Shipping (if offered): approx. 2-4 business days.

Canada:

  • Standard Shipping: Approx. 7-14 business days after dispatch.

  • Expedited Shipping: 3-7 business days.

United Kingdom:

  • Standard Shipping: Approx. 7-14 business days after dispatch.

  • Expedited Shipping: 3-6 business days.

Australia:

  • Standard Shipping: Approx. 8-16 business days after dispatch.

  • Expedited Shipping: 4-8 business days.

Shipping costs for orders under the free-shipping threshold will be calculated at checkout and depend on your region and weight/dimensions of your items.

5. Customs, Duties & Taxes

  • International shipments (Canada, UK, Australia) may be subject to import duties, taxes or customs fees. These charges are the responsibility of the recipient.

  • Our pricing does not include customs clearance fees, duties or taxes imposed by your country.

  • Please check with your local customs office or carrier if you’re uncertain about such fees.

6. Tracking Your Order
Once your order is dispatched, you will receive tracking information via email. You can monitor the progress of your delivery until it reaches your doorstep.
If you have not received tracking details within 3 business days of purchase, please contact our support team at Nicksgoods_shopify@hotmail.com

7. Shipping Issues & Delays

  • While we aim to deliver within the timeframes above, delays may happen due to carrier issues, customs clearance or remote addresses.

  • If your shipment has not arrived within two times the estimated timeframe above, please reach out for help.

  • We are not responsible for delays caused by the carrier, customs, weather events or incorrect shipping address provided by the customer.

8. Incorrect Shipping Address & Returned Packages

  • Please ensure your shipping address is correct when placing your order.

  • If a package is returned to us because of an incorrect or incomplete address, you will be responsible for the additional shipping cost for reshipment.

  • If you’d like the order cancelled after it has been dispatched, you must cover the return shipping and any restocking fees as applicable.

9. Lost or Damaged Packages

  • If your package appears lost or shows a “delivered” status but you did not receive it, please contact us within 7 days of the delivery date so we can help file a claim with the carrier.

  • If your package arrived damaged, please take clear photos of the damage, packaging and contents, and email us at [Insert Contact Email] with your order number. We will assist with the next steps for a replacement or refund depending on availability.

10. Order Changes & Cancellations

  • If you need to change your shipping address or cancel your order, please contact us immediately after placing the order. Once an order is processed and dispatched, we cannot guarantee changes or cancellations.

  • If you cancel an order after dispatch, you may be responsible for return shipping and restocking costs.

11. Contact Us
If you have any questions about our shipping policy or your order status, please reach out to:
Email: Nicksgoods_shopify@hotmail.com 
Hours: 24/7 Customer Support (we strive to respond within 24 hours).

Thank you for shopping with The Good Kiddy Collection — we appreciate your business and will do our best to ensure your little explorer gets their new gear as soon as possible!